Office Policies
We do not charge a facility fee unlike many offices in the area. Co-payments must be made at the time of your appointment. We ask that all cancellations be made at least 24 hours prior to your appointment so that we can make room for other patients who need an appointment. You may be charged for missed appointments. Please arrive 10 to 15 minutes prior to your appointment if you are an established patient and 30 minutes early if you are a new patient. We request that you complete and sign all registration materials before your visit.

Prescription Policies
Please bring a current list of your medications or your medicine bottles to each appointment. All prescription refills should be made at the time of your visit. If you realize you will run out prior to an appointment, have the pharmacy contact us during normal business hours. Remember to allow at least 72 hours for the prescription to be filled. A new mail order prescription is best handled by you sending in the prescription we give you.

Insurance Information
Please bring ID and your insurance card with you to all appointments or you will be required to pay a portion of the visit prior to being seen. We will submit your claims to your insurance company. You will then be billed an amount not covered by your policy. Please pay this bill promptly so that service is not interrupted. We need a referral from your doctor, even if your insurance doesn't require it. Those without insurance can choose to pay before leaving the office to receive a substantial discount.

Laboratory testing
We offer convenient laboratory testing one flight up from our office with elevator access. LabCorp, a national provider of high quality laboratory services provides this testing. Results for most tests are available within 24-48 hours. If you will not be revisiting the office within about 4 weeks, our policy is to send you a copy of those test results with comments by the endocrinologist. It may take as long as two weeks for you to receive those results by mail. We will, of course, contact you promptly with any results requiring urgent action. Those persons with Aetna and Medical Mutual of Ohio insurance can still have testing done by LabCorp in our building with reassurance from LabCorp that they will not pay anymore than they would if services were performed by an in-network laboratory provider . You may call LabCorp 888-848-6834 if you have questions.

This is a fragrance free office.
Please help us accommodate our staff and patients who are sensitive to fragrances and other scented products.

Thank you for not wearing perfume, aftershave, scented hand lotion, fragranced hair products, and or similar products.

8300 Tyler Blvd, Mentor Ohio 44060 - Phone 440.266.5000 - Fax 440.266.5004
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